Terms of Service
Platform: LazoAI — lazoai.com
Operator: Aventus Fusion LLC
Last Updated: May 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Subscriber,” “you,” or “your”) and Aventus Fusion LLC, a Delaware limited liability company with its principal place of business in Bayamón, Puerto Rico, doing business as LazoAI (“LazoAI,” “we,” “us,” or “our”). By creating an account, subscribing to any plan, or using the LazoAI platform in any manner, you agree to be bound by these Terms. If you do not agree, do not use the platform.
IMPORTANT: THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 15. PLEASE READ THEM CAREFULLY.
1. Elegibility
The LazoAI platform is a business-to-business (B2B) SaaS product designed for licensed real estate professionals, brokerages, and related businesses. By subscribing, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity and authority to enter into these Terms; (c) if subscribing on behalf of a business entity, you are authorized to bind that entity to these Terms; and (d) your use of the platform complies with all applicable federal, state, and local laws and regulations, including real estate licensing requirements in your jurisdiction.
2. Platform Description
LazoAI is a white-label AI-powered CRM and marketing automation platform that provides Subscribers with tools including contact management, pipeline tracking, SMS and email automation, AI-powered chatbot and conversation agents, appointment booking, reputation management, and bilingual (English/Spanish) automation capabilities. The platform is built on GoHighLevel infrastructure and is delivered as a branded subscription service under the LazoAI name.
3. Account Registration and Security
You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify LazoAI immediately at [email protected] upon becoming aware of any unauthorized use of your account. LazoAI is not liable for any loss arising from your failure to maintain account security.
4. Subscription Plans, Billing, and Payment
4.1 Plans and Pricing
LazoAI offers multiple subscription tiers, each billed on a monthly recurring basis. Current plan details, features, and pricing are published on the LazoAI pricing page at lazoai.com/pricing and are incorporated into these Terms by reference. LazoAI is committed to delivering pricing that reflects the value provided to Subscribers, and plan structures may be updated periodically as the platform evolves. Subscribers will always be notified of their applicable plan rate at the time of subscription and prior to any billing cycle.
Pricing is subject to change upon thirty (30) days’ written notice to Subscribers. Price changes will not affect the current billing period. Subscribers who do not agree to a price change may cancel their subscription before the new rate takes effect, in accordance with the cancellation provisions in Section 4.4.
4.2 Free Trial
New Subscribers may be eligible for a thirty (30) day free trial. At the end of the trial period, your subscription will automatically convert to the selected paid plan, and your payment method will be charged unless you cancel before the trial expires. You will receive a reminder notification at least seven (7) days before the trial-to-paid conversion.
4.3 Billing and Auto-Renewal
All subscriptions are billed monthly in advance through Stripe. Subscriptions automatically renew at the beginning of each billing cycle until cancelled. By subscribing, you authorize LazoAI to charge your payment method on file for all applicable fees.
4.4 Cancellation
You may cancel your subscription at any time through the platform or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. No refunds are provided for the current billing period upon cancellation. Upon cancellation, you will have thirty (30) days to export your data before your account and associated data are deleted in accordance with our data retention policy.
4.5 Failed Payments
If a payment fails, LazoAI will attempt to process the charge up to three (3) additional times over a ten (10) day period. If payment remains unsuccessful, your account may be suspended or terminated. Access will be restored upon successful payment of all outstanding amounts.
5. Subscriber Responsibilities — CRITICAL COMPLIANCE OBLIGATIONS
5.1 TCPA and SMS Compliance
THIS IS THE MOST IMPORTANT COMPLIANCE SECTION OF THESE TERMS. The LazoAI platform includes SMS automation features that send text messages on behalf of Subscribers to End Consumers. By using these features, you acknowledge, agree, and represent that:
You are the “sender of record” for all SMS messages sent through your LazoAI account. LazoAI provides the technology; you initiate and control the communications.
You have obtained prior express written consent from each End Consumer before sending any marketing or promotional SMS messages, as required by the Telephone Consumer Protection Act (47 U.S.C. § 227) (“TCPA”) and all applicable state telemarketing laws.
For End Consumers located in Florida, you comply with the Florida Telephone Solicitation Act (Fla. Stat. § 501.059) (“FTSA”), including but not limited to: restricting SMS solicitations to the hours of 8:00 a.m. to 8:00 p.m. local time; limiting solicitation messages to a maximum of three (3) per 24-hour period on the same subject matter to the same recipient; honoring the Florida Do Not Call Registry; and processing opt-out (STOP) requests immediately upon receipt.
You maintain records of prior express written consent for each End Consumer for a minimum of four (4) years, in a format sufficient to demonstrate compliance with the TCPA and FTSA.
You immediately process all STOP/opt-out requests received through the platform and do not send further messages to any End Consumer who has opted out.
You do not use the platform to send unsolicited commercial SMS messages (spam), engage in robocalling, or contact individuals on federal or state Do Not Call registries without a valid exemption.
5.2 CAN-SPAM Compliance
All marketing emails sent through the LazoAI platform on behalf of Subscribers must comply with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), including: accurate sender identification, non-deceptive subject lines, inclusion of a valid physical mailing address, a clear and conspicuous opt-out mechanism, and processing of opt-out requests within ten (10) business days.
5.3 AI Disclosure Obligations
When using LazoAI’s AI-powered chatbot, AI Employee, or any automated conversation features, Subscribers must ensure that End Consumers receive a clear disclosure that they are communicating with an AI-powered system. This disclosure must be presented within the first exchange of any AI-initiated conversation. Subscribers must not disable, circumvent, or obscure AI disclosure messages provided by the platform.
5.4 Accurate Data and Lawful Use
Subscribers must ensure that all contact data entered into the LazoAI platform is accurate, current, and lawfully obtained. The platform may not be used for any purpose that is unlawful, fraudulent, deceptive, harassing, threatening, or otherwise harmful.
5.5 Real Estate Regulatory Compliance
Subscribers who are licensed real estate professionals remain solely responsible for compliance with all applicable real estate commission regulations, state advertising rules, fair housing requirements, and other industry-specific regulations in their jurisdiction. LazoAI does not provide legal, compliance, or real estate regulatory advice.
5.6 Subscriber Privacy Disclosures
Subscribers who collect End Consumer personal data through the LazoAI platform — including through lead capture forms, chatbot interactions, website widgets, or any other data collection mechanism — are solely responsible for providing their own privacy disclosures to End Consumers in compliance with applicable law. This includes, at minimum, informing End Consumers of what data is being collected, how it will be used, who it will be shared with, and how they can exercise their data rights. LazoAI’s Privacy Policy governs the platform operator’s data practices; it does not serve as a substitute for the Subscriber’s own privacy obligations to End Consumers. Subscribers should maintain their own Privacy Policy on their business website and link to it from any lead capture forms or landing pages deployed through the platform.
6. Acceptable Use
Your use of the LazoAI platform is subject to the Acceptable Use Policy attached to and incorporated into these Terms. Violations of the Acceptable Use Policy constitute a material breach of these Terms and may result in immediate suspension or termination of your account.
7. Intellectual Property
7.1 Platform Intellectual Property
The LazoAI platform, including its branding, interface, design, automation templates, and all proprietary content, is owned by or licensed to Aventus Fusion LLC. The underlying infrastructure technology is owned by HighLevel Inc. (GoHighLevel). Nothing in these Terms transfers any ownership interest in platform intellectual property to the Subscriber.
7.2 Subscriber Content
You retain ownership of all data, content, contact records, and materials you create, upload, or enter into the LazoAI platform (“Subscriber Content”). By using the platform, you grant LazoAI a limited, non-exclusive, worldwide license to process, transmit, store, and display Subscriber Content solely to the extent necessary to provide the contracted services.
7.3 Feedback
If you provide feedback, suggestions, or ideas regarding the LazoAI platform, you grant LazoAI a non-exclusive, royalty-free, perpetual, irrevocable license to use, modify, and incorporate such feedback into the platform without obligation or compensation to you.
8. Service Availability and Limitations
8.1 No Uptime Guarantee
LazoAI is a white-label platform built on GoHighLevel infrastructure. Platform availability is dependent on the performance and uptime of GoHighLevel and other third-party providers. LazoAI does not guarantee specific uptime percentages or service level commitments. We will make commercially reasonable efforts to maintain platform availability but are not liable for outages, downtime, or service interruptions caused by third-party infrastructure providers.
8.2 Maintenance
LazoAI reserves the right to perform scheduled and unscheduled maintenance that may temporarily affect platform availability. We will provide reasonable advance notice for scheduled maintenance when practicable.
8.3 No Guarantee of Results
LazoAI does not guarantee specific business results, lead generation volumes, conversion rates, revenue outcomes, or any particular performance metric from use of the platform. The platform is a tool; results depend on the Subscriber’s use, market conditions, and other factors outside LazoAI’s control.
9. Indemnification
You agree to indemnify, defend, and hold harmless Aventus Fusion LLC, its owners, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your use of the LazoAI platform
Your violation of these Terms, the Acceptable Use Policy, or any applicable law
Any TCPA, FTSA, CAN-SPAM, or other telemarketing or communication law claim arising from SMS messages, calls, emails, or other communications initiated through your LazoAI account
Any claim by an End Consumer related to communications sent through your account
Your Subscriber Content or your violation of any third-party rights
This indemnification obligation survives termination of these Terms and your subscription.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
LAZOAI’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO LAZOAI DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL LAZOAI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR REPUTATIONAL HARM, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF LAZOAI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
LAZOAI IS NOT LIABLE FOR ANY DAMAGES ARISING FROM THE ACTIONS, OMISSIONS, OR COMMUNICATIONS OF SUBSCRIBERS OR END CONSUMERS, INCLUDING TCPA VIOLATIONS COMMITTED BY SUBSCRIBERS USING THE PLATFORM.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations above shall apply to the fullest extent permitted by law.
11. Disclaimer of Warranties
THE LAZOAI PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LAZOAI DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LAZOAI DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, DATA, OR INFORMATION OBTAINED THROUGH THE PLATFORM.
12. Account Termination
12.1 Termination by Subscriber
You may terminate your account at any time by cancelling your subscription through the platform or by contacting [email protected]. Termination takes effect at the end of the current billing period.
12.2 Termination by LazoAI
LazoAI reserves the right to suspend or terminate your account immediately, with or without notice, for any of the following reasons:
TCPA, FTSA, or other telemarketing law violations or credible reports of non-compliant SMS use
Material breach of these Terms or the Acceptable Use Policy
Non-payment of subscription fees after the cure period described in Section 4.5
Fraudulent, illegal, or abusive use of the platform
Actions that harm or threaten to harm other Subscribers, End Consumers, or the platform’s reputation or infrastructure
12.3 Effect of Termination
Upon termination (whether by you or by LazoAI), you will have thirty (30) days to export your Subscriber Content. After this period, your account and associated data will be deleted in accordance with our Privacy Policy and data retention schedule. All licenses granted to you under these Terms will immediately terminate. Sections 5 (Compliance Obligations), 7.3 (Feedback), 9 (Indemnification), 10 (Limitation of Liability), 11 (Disclaimer), 15 (Arbitration), and 16 (Governing Law) survive termination.
13. Modifications to Terms
LazoAI may modify these Terms at any time by posting the revised version on lazoai.com. For material changes, we will provide at least thirty (30) days’ advance notice via email or platform notification. Your continued use of the platform after the effective date of modified Terms constitutes acceptance. If you do not agree to the modified Terms, you must cancel your subscription before the effective date.
14. Force Majeure
LazoAI shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government actions, third-party platform outages (including GoHighLevel, Stripe, Twilio, or Mailgun service disruptions), internet or telecommunications failures, cyberattacks, or other events beyond our reasonable control.
15. Dispute Resolution — Mandatory Individual Arbitration
15.1 Informal Resolution
Before initiating arbitration, both parties agree to attempt to resolve any dispute informally by contacting the other party and providing a written description of the dispute, relevant documents, and proposed resolution. You may contact LazoAI at [email protected]. The parties shall have sixty (60) days from receipt of the written dispute notice to attempt informal resolution.
15.2 Binding Arbitration
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the LazoAI platform shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (“AAA”) under the AAA Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision.
15.3 Class Action Waiver
YOU AND LAZOAI AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
15.4 Small Claims Exception
Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the court’s jurisdictional limits (generally up to $10,000), provided the action is brought in a court located in Puerto Rico or the Subscriber’s state of residence.
15.5 Opt-Out Right
You may opt out of this arbitration and class action waiver provision by sending written notice to [email protected] within thirty (30) days of creating your LazoAI account. Your notice must include your name, account email, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, disputes will be resolved in accordance with Section 16 (Governing Law and Jurisdiction).
16. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico and applicable federal law of the United States, without regard to conflict of law principles. Matters relating to the internal governance of Aventus Fusion LLC as a limited liability company shall be governed by the Delaware Limited Liability Company Act (Title 6, Chapter 18, Delaware Code). If you have opted out of arbitration pursuant to Section 15.5, or if arbitration is found unenforceable, the exclusive jurisdiction and venue for any legal action arising under these Terms shall be the United States District Court for the District of Puerto Rico or the courts of the Commonwealth of Puerto Rico.
17. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.
18. Entire Agreement
These Terms, together with the Privacy Policy, Acceptable Use Policy, SaaS Subscription Agreement, and any other policies or agreements referenced herein, constitute the entire agreement between you and LazoAI regarding your use of the platform and supersede all prior agreements, representations, and understandings.
19. Contact
For questions about these Terms of Service, contact:
Aventus Fusion LLC
Email: [email protected]
Website: lazoai.com
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© 2026 Aventus Fusion LLC. All rights reserved. LazoAI™ is a product of Aventus Fusion LLC.